7d77 Privacy Policy

This Privacy Policy ("Policy") is published by 7d77 ("7d77", "we", "us", or "our") and describes how we collect, use, store, share, and protect personal information relating to individuals ("you", "your", or "Player") who access or use the 7d77 online casino and sportsbook platform, including all related games, features, promotions, and support services.

7d77 is an offshore online gaming platform primarily serving players in Bangladesh and the broader South Asian region. All platform services and communications are conducted in the English language. This Policy applies to all personal data collected through the 7d77 website, mobile-optimised interface, and any other digital touchpoint operated by 7d77.

This Policy should be read alongside the 7d77 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Policy and any other document, this Policy shall govern in respect of data protection matters.

7d77 takes its obligations as a data controller seriously and is committed to handling your personal information with transparency, fairness, and integrity. We only collect data that is necessary for the purposes described in this Policy and retain it no longer than required.

7d77 collects personal information from you in the following categories, depending on how you interact with the platform:

2.1 Registration and Account Data

When you create a 7d77 account, we collect: full legal name, date of birth, gender, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and the mobile phone number associated with your preferred payment method. This information is mandatory; without it, we cannot create or operate your account.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and responsible gaming duties, we collect copies of identity documents including National ID Cards, passports, and proof of residential address documents. These documents are processed through a secure third-party KYC verification provider and are used solely for identity and age verification purposes.

2.3 Financial and Payment Data

We collect information necessary to process your deposits and withdrawals, including your bKash, Nagad, Rocket, or Upay account numbers, and the last four digits of any Visa or Mastercard used. We do not store full card numbers or mobile banking PINs on our servers. Payment data is handled through encrypted, PCI-DSS-compliant payment processors.

2.4 Transaction and Gameplay Data

We maintain records of all deposits, withdrawals, bet placements, game sessions, bonus activations, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Device and Technical Data

When you access 7d77, we automatically collect: IP address, device type and model, operating system and version, browser type and version, screen resolution, session duration, pages visited, and referring URL. This information is collected via server logs and first-party analytics tools.

2.6 Communications Data

If you contact our support team by email or live chat, we retain records of that correspondence, including your name, contact details, and the content of the communication. This allows us to track and resolve your queries effectively.

2.7 Marketing Preferences

Where you have explicitly opted in to receive marketing communications, we record that preference and use it to send you promotional emails and platform notifications about bonuses, new games, and seasonal offers. You may withdraw this consent at any time via your account settings or by contacting support.

7d77 uses the personal data we collect for the following purposes:

• Account creation and management: To set up, maintain, and administer your 7d77 player account, including processing login requests, managing your account balance, and providing access to all platform features.
• Identity and age verification: To verify that you are who you say you are, that you are at least 21 years of age, and that you are entitled to use the platform in your jurisdiction.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, bonus abuse, and other prohibited conduct as described in the 7d77 Terms & Conditions.
• Anti-money laundering (AML) compliance: To monitor transactions for suspicious activity and to meet our obligations under applicable AML standards.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to enforce self-exclusion and deposit limit settings, and to provide appropriate interventions where our responsible gaming obligations require it.
• Customer support: To respond to your queries, complaints, and requests for assistance in a timely and effective manner.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game selection of the 7d77 platform.
• Marketing communications: Where you have opted in, to send you information about promotions, bonuses, new games, and seasonal offers relevant to your interests. You may opt out at any time.
• Legal and regulatory compliance: To meet our obligations under applicable laws, respond to lawful requests from regulatory or law enforcement bodies, and enforce our Terms & Conditions.

7d77 does not use your personal data for automated profiling that produces legally significant decisions about you without human review, nor do we use your data to target you with third-party advertising outside the 7d77 platform.

7d77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing that is required in order to provide you with the 7d77 platform services under the Terms & Conditions you agreed to upon registration — for example, creating your account, processing payments, and settling bets.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering laws, age verification requirements, and responses to lawful requests from regulatory authorities.
• Legitimate interests: Processing carried out for the legitimate business interests of 7d77, such as fraud prevention, security monitoring, platform analytics, and improving the player experience — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7d77 does not sell, rent, or trade your personal data to third parties. We share your data only in the specific circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment processors: We share payment-related data with our payment processing partners (including providers of bKash, Nagad, Rocket, and Upay integrations, and Visa/Mastercard acquiring banks) to process your deposits and withdrawals. These partners are contractually bound to use your data only for payment processing purposes.
• KYC verification providers: Identity document data is shared with our third-party KYC verification service to confirm your identity and age. KYC providers operate under strict data processing agreements and do not retain your documents beyond the verification period.
• Game software providers: When you play games provided by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, or other studio partners, limited session and gameplay data may be transmitted to those providers to facilitate game operation, RNG certification, and fair play auditing. No personally identifiable financial data is shared with game studios.
• IT and platform service providers: We engage reputable third-party providers for hosting, content delivery, cybersecurity, and platform infrastructure. These providers act as data processors on our behalf and are bound by confidentiality and data protection obligations.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 7d77, its players, or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the 7d77 business, your personal data may be transferred to the relevant successor entity. We will endeavour to notify you of any such transfer via your registered email address prior to its completion.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable data protection standards.

7d77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required by applicable laws and regulations. Our standard retention periods are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

Where a legal dispute, investigation, or regulatory inquiry is ongoing at the time a retention period would otherwise expire, we will retain the relevant data until the matter is fully resolved.

The 7d77 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the player experience.

7.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to operate. They manage your login session, maintain your authenticated state across pages, and protect against cross-site request forgery. These cannot be disabled without causing the platform to malfunction.
• Functional cookies: These cookies remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. Disabling them may reduce the convenience of your experience but will not prevent core platform access.
• Analytics cookies: We use first-party analytics to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised; it does not identify individual players.
• Marketing and retargeting cookies: Where you have given explicit consent, we may use cookies to deliver promotional messages relevant to your activity on the platform. These cookies are never shared with third-party advertising networks outside of the 7d77 promotional ecosystem.

7.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time through your 7d77 account settings panel. You may also control cookies at the browser level using your browser's privacy and security settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform.

7d77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 7d77 servers is encrypted using industry-standard Transport Layer Security. Our SSL certificate is maintained and renewed in accordance with best practice.
• Data tokenisation: Sensitive payment identifiers are tokenised before storage, meaning the original values are never held in raw form on our application servers.
• Role-based access controls: Access to player personal data within 7d77's internal systems is restricted to authorised personnel on a strict need-to-know basis. Access rights are reviewed regularly.
• OTP-based authentication: Sensitive account operations, including password resets and withdrawal requests, are protected by one-time password verification sent to your registered mobile number.
• Intrusion detection and monitoring: 7d77's infrastructure is monitored 24/7 for unusual access patterns, potential intrusions, and anomalous transaction behaviour.
• Regular security audits: We conduct periodic security reviews and penetration tests of our platform to identify and remediate vulnerabilities proactively.
• Employee training: All 7d77 staff with access to personal data receive data protection and security awareness training and are bound by confidentiality obligations.

Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 7d77 will notify you without undue delay using the contact details held on your account.

Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data that 7d77 holds about you:

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how we process it. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain account details directly through the 7d77 account settings panel.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Please note that we may be required to retain certain data for legal and regulatory reasons even following a deletion request.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your data that is based on our legitimate interests, including for marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit your request in writing to [email protected] with the subject line "Data Rights Request — [Your Account Username]". We will acknowledge your request within five (5) business days and aim to complete it within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly.

During registration, all players are required to confirm that they are at least 21 years of age. 7d77 verifies player age through its KYC process, which requires submission of a government-issued identity document confirming date of birth prior to processing any withdrawal.

If 7d77 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, return any deposited funds to the source payment method, permanently delete all associated personal data, and — where required — report the matter to the relevant authorities.

If you are the parent or legal guardian of a minor and believe that your child has registered on the 7d77 platform, please contact us immediately at [email protected]. We will investigate and act within 24 hours of receiving such a notification.

7d77 operates as an offshore platform, and your personal data may be processed on servers located outside Bangladesh. In cases where your data is transferred to countries that may not have data protection laws equivalent to those applicable in your home country, 7d77 takes appropriate safeguards to ensure your data remains protected to the standard described in this Policy.

Such safeguards include contractual data protection clauses incorporated into all agreements with third-party data processors, and the application of technical security measures consistent with internationally recognised data protection standards.

By registering an account with 7d77, you explicitly consent to the international transfer of your personal data as described in this section. If you have questions about international transfers or wish to obtain more information about the safeguards in place, please contact [email protected].

The 7d77 platform may contain references to, or integration with, third-party services — including game studio software and payment method providers. While 7d77 takes care to partner only with reputable, established service providers, we are not responsible for the privacy practices of those third parties.

When you interact with game content provided by studio partners such as Evolution Gaming, Pragmatic Play, Spribe, or Ezugi, or when you process payments through bKash, Nagad, Rocket, Upay, Visa, or Mastercard, those interactions are also subject to the privacy policies of the respective providers. 7d77 encourages you to review the privacy policies of any third-party service you interact with in connection with your use of the 7d77 platform.

7d77 accepts no liability for the privacy practices, data collection methods, or security standards of third-party providers. Any dispute regarding the handling of your data by a third-party provider must be taken up directly with that provider.

7d77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this document.
• Display a prominent notice on the 7d77 platform for a minimum of 14 days following the update.
• Send a notification to your registered email address summarising the key changes made.

Your continued use of the 7d77 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and may request account closure by contacting our support team.

We recommend that you review this Privacy Policy periodically to stay informed about how 7d77 protects your personal data. The most current version of this Policy is always accessible at https://7d77.bio/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7d77 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team and will receive a response within five (5) business days.

For formal data rights requests — including access, rectification, erasure, restriction, portability, or objection requests — please clearly indicate the nature of your request in the subject line of your email and provide your full account username and registered email address so that we can verify your identity and locate your data efficiently.

7d77 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response to your enquiry, you may escalate the matter through whatever dispute resolution mechanism is available to you under applicable law in your jurisdiction.